Refund policy

All sales are final.
We do not offer refunds, returns, or exchanges once an order has been placed. This includes, without limitation, buyer’s remorse, accidental purchases, incorrect selections, or changes of mind.

By completing a purchase on our website, you acknowledge and agree to this policy. Please review all product details carefully before placing your order.

Product Integrity & Condition at Shipment

All products are inspected, documented, and securely packaged prior to shipment.

Sealed Products:
All sealed trading card products are factory sealed, untampered, and in original condition at the time of shipment. We do not open, reseal, weigh, search, or otherwise manipulate sealed products in any manner. Once shipped, sealed products are not eligible for return or exchange, as returning sealed items would compromise product integrity and authenticity.

Single Cards:
All single cards are carefully inspected prior to shipment and shipped in the condition stated on the product listing. Condition assessments are made to the best of our ability and may include minor, subjective variations common in collectible grading. Once shipped, single cards are not eligible for return, refund, or exchange.

Graded Cards:
All graded cards are sold in their original, third-party grading holders and are shipped in the condition shown and described at the time of sale. Grades and encapsulation are determined solely by the grading company. Any case imperfections, grading disagreements, or buyer expectations regarding centering, edges, corners, surface, or subgrades are not grounds for a return, refund, or exchange.

Damages, Defects, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged during transit, is defective, or if you receive an incorrect item, you must contact us within 48 hours of delivery at sales@atpgaming.com with:

  • Your order number
  • A description of the issue
  • Clear photographic evidence of the item and packaging

Failure to report issues within this timeframe may result in the claim being denied. Approved claims will be resolved at our discretion and may include a replacement or store credit where applicable. Refunds are not guaranteed.

Chargebacks & Payment Disputes

Customers agree to contact us directly to attempt resolution before initiating a chargeback or payment dispute. Chargebacks filed for orders that comply with this policy may be contested with the payment processor using order records, product listings, delivery confirmation, condition documentation, and this published policy.

Abusive or fraudulent chargebacks may result in order cancellation, account restriction, and permanent loss of purchasing privileges.

Non-Returnable Items

As all sales are final, no items are eligible for return or exchange, including but not limited to:

  • Single trading cards
  • Sealed trading card products
  • Graded cards
  • Deck boxes
  • Card sleeves
  • Binders and storage products
  • Playmats and accessories
  • Sale or clearance items
  • Gift cards
  • Special-order or limited-quantity items

Exchanges

We do not offer exchanges.

European Union Customers

If your order is shipped into the European Union, you may have certain statutory rights under applicable consumer protection laws. If applicable, those rights will be honored strictly as required by law. Please contact sales@atpgaming.com for review.

Contact

For questions regarding this policy, please contact us at sales@atpgaming.com.